Careers

We are seeking talented, caring individuals to join our team of professionals.

We are Hiring! Below is a list of job opportunities available at National Scoliosis Center. Applicants should email a resume and a list of three references to Brent Beach

Medical Office Manager / Patient Care Coordinator

Our Fairfax, VA office is seeking a full-time, Patient Care Coordinator’s (PCC). The PPC’s primary responsibility is to provide information to patients regarding their scoliosis diagnosis and treatment, which includes educating the patient about the process from beginning to end and coordinating their care schedule. The PCC is responsible for providing clear communication between patient needs and clinical objectives set by the lead orthotist, and ensuring all charts are up to code and comply with HIPAA standards and regulations.

PRIMARY RESPONSIBILITIES

  • Serve as a resource consultant for patient questions about NSC, bracing, and scoliosis treatments; Explain the bracing process and expectations with patients; Assist with understanding and addressing patient concerns and fears with new diagnosis and provide guidance for next steps with medical care
    Coordinate and plan appointments and schedules with patients and Front Desk Coordinator
  • Organize and plan complex out of town patient appointments, which includes family members, medically challenged patients and families with multiple requirements
  • Provide follow up correspondence and letters (i.e. welcome and thank you notes)
  • Follow up and respond to email mail and phone messages periodically throughout the day; Communicate messages between patients and orthotist
  • Monitor and ensure charting is conducted as required
  • Provide office management support; Assist with greeting and checking-in patients
  • Manage office equipment and order supplies; Oversee storage system and track medical supplies, while ensuring budgetary guidelines are followed
  • Generate and update office documents and create outgoing patient letters
  • Promote a positive work environment, offer encouragement and constructive feedback, as needed to improve performance and efficiency in the office
  • Identify and resolve problems with patients, staff and escalate to owner/COO as needed
  • Assist with collecting and updating patient information and escorting patients to exam rooms
  • Develop resource manuals and outline best practices for staff; Identify and coordinate training opportunities for staff as needed
  • Protect PHI according to HIPAA standards
  • Treat patients and their families with respect as outlined in the Code of Ethics and Patient Care Standards manual and honor patient’s rights as defined in the NSC Patient Bill of Rights and Responsibilities
  • Identify and report any unsafe practices and conditions to the owner/COO
  • Report any errors and/or complaints per the Performance Management Plan
  • Ensure exam rooms are straightened and cleaned after each patient
  • Assist with cleaning kitchen and ensuring supplies are ordered and stocked
  • Assist and perform additional duties and assignments as needed

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

  • Minimum of three years of medical industry experience
  • Minimum of three years of experience managing, supervising or directing the work of others
  • Solid understanding of ethical issues and how to implement corrections
  • Strong knowledge of clinical and medical terminology
  • Demonstrated ability to identify and resolve problems and effectively manage stressful situations
  • Exceptional organizational skills and attention to detail
  • Ability to effectively manage tasks and assignments with competing priorities and deadlines
  • Exceptional interpersonal skills
  • Ability to work effectively in a team-oriented work environment as well as work effectively as an independent contributor
  • Excellent verbal and written communication skills
  • Strong service orientation
  • Demonstrated ability to exercise sound judgment and make logical, well-thought out decisions
  • Strong work ethic and ability to work additional hours as needed

Certified Orthotist

Our Fairfax, VA office is seeking a Certified Orthotist, CO or CPO, to consult, provide, and fabricate custom TLSOs for scoliosis and spinal disorder patients. The responsibilities for this position also include managing comprehensive patient care—patient assessment, formulation of a treatment plan, implementation of the treatment plan, follow-up care, and collaboration with the patient’s physician. The individual must be knowledgeable with (and eager to learn) current trends in the scoliosis orthotic industry and must possess excellent interpersonal skills.

One Year Fellowship in Scoliosis Management

Our Fairfax, VA office is accepting applications for a Certified Orthotist (as described above) to work as a mentee under Luke Stikeleather – founder, president and chief orthotist of the National Scoliosis Center, for one year. Our fellowship opportunity allows for a CO to learn about complete scoliosis management.